FAQ

WHAT ARE YOUR SHIPPING COSTS?

Our shipping costs depend on the weight of all products in your order. You can have a better idea with the following price table:

UNITED STATES, CANADA & MEXICO:

0.0 lb – 2.0 lb $2.95
2.1 lb - 5 lb $4.95
5.1 lb - 10 lb $6.95
10.1 lb - 15 lb $9.95
15.1 lb - 20 lb $11.95
20.1 lb - 25 lb $20.95
25.1 lb - 35 lb $25.95
35.1 lb - 45 lb $30.95

 

AUSTRALIA, GERMANY, IRELAND & UNITED KINGDOM:

0.0 lb – 1.0 lb $17.50
1.1 lb - 4 lb $35
4.1 lb - 20 lb $76
20.1 lb - 40 lb $150

 

Shipping time varies between countries. You can expect the following shipping times:

United States, Canada

 2-5 days

7-14 days for custom orders

Rest of the world 15-30 days for all orders

 

HOW DO I GET SOMETHING SHIPPED TO A COUNTRY THAT IS NOT ON YOUR AVAILABLE COUNTRIES LIST?

Send us an email with your address and what you want and we will figure out shipping rates just for your order.

WHAT CURRENCY ARE YOUR PRICES IN?

All prices in the store are in United States Dollars.

WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept PayPal,  debit and credit cards (Visa, Mastercard, American Express) as well as Amazon Pay.

HOW DO I BUY IN YOUR STORE?

Once you are done choosing… we know, it’s hard, so many wonderful things to choose from, you just select the products you want and add them to the cart. Once you have all your products, you can proceed to the checkout where you will add your shipping information, then select your shipping and payment methods. Remember, your purchase is protected and encrypted.
Orders are normally processed in 24-48 hours. Custom orders may take a bit longer. After that, we will ship the product to the address you specified during checkout and will provide your tracking number so you can follow your package.

WHAT IS THE QUALITY OF THE PRINTED WEARABLES LIKE?

The majority of our wearables are printed using a process called sublimation printing.  This means that the artwork/photo actually becomes a part of the cloth and will not wear out after wearing and washing. You can find the technical definition of sublimation printing here.

IS MY PURCHASE PROTECTED?

Your purchase is protected every time you buy with us.  We want you to love everything you choose from DigiDog. That's why we offer a refund policy which you can find here.

WE SUPPORT RESCUES AND BREED CLUBS!

Contact us and we can design something special for your club.  We have great items for fund raisers, judge’s gifts and trophies.
Have a fabulous pet photo you think would make a great addition to our line of products?
Send it our way and let’s talk.  We will give you photo credit AND a product featuring your photo!